Terms and conditions of online booking

These terms and conditions set out the rules for making purchases from the online store operated by the Seller at https://kartcenter.pl/

Vendor: KartCenter Sp. z o.o.
street Stanisława Lema 4A/1, 80-126 Gdańsk NIP: 9571088613

Contact with the Seller can be obtained:
By phone: +48 692 277 978 (call cost according to the operator’s tariff).
Using the email address: info@kartcenter.pl

1 Definitions

  1. Regulations – these rules of the online store.
  2. Online store – Internet service at https://kartcenter.pl/, through which the Seller offers sales of products and services online.
  3. Seller – the entity providing sales services through the Online Store under the terms of these Regulations.
  4. Business Days – one day from Monday to Friday excluding public holidays.
  5. Customer – a natural person, legal entity or organizational unit without legal personality but having the capacity to perform legal acts, who, under the terms of these Regulations, makes an Order in the Online Store.
  6. Object of transaction – Goods listed and described on the website of the Online Store.
  7. Goods – a movable item, presented in the Online Store, to which the Sales Agreement applies.
  8. Sales Contract – a contract for the sale of Goods, as defined by the Civil Code, concluded between the Seller and the Customer, using the Store’s website.
  9. Order – a declaration of will of the Customer specifying unambiguously the type and quantity of Goods, aiming directly at the conclusion of the Sales Agreement.
  10. Civil Code – the law of April 23, 1964. (Journal of Laws No. 16, item 93 as amended).

2 General principles

  1. These Regulations set out the rules for the use of the Internet Reservation System available at https://kartcenter.pl/rezerwacje-sopot.

    It is a condition for the Customer to place an Order in the Online Reservation System that he/she reads these terms and conditions and accepts their provisions at the time of making the Reservation.
    The seller conducts reservations through the Internet Reservation System, telephone contact or e-mail.

    In order to make a Reservation in the Online Reservation System, the Customer must meet the following technical requirements necessary to cooperate with the telecommunication and information system used by the Seller:

    • Have an electronic mail (e-mail) account.
    • Have a computer, smartphone or tablet with an operating system: Windows, Mac OS X, Linux or Android.
    • Have a web browser of the following version or higher installed: Internet Explorer – version 9, Chrome – version 46, Safari – version 8, Firefox – version 41, Opera – version 32. etc.

    The Customer is obliged to use the Online Reservation System in a manner consistent with the law and good morals, taking into account respect for personal rights and copyrights, property rights and intellectual property of the Seller and third parties.

    The customer is obliged not to provide content prohibited by law.

3. prices

All prices shown in the Online Store are gross prices in Polish zloty (include all applicable taxes).

4 Placing orders

  1. Orders are accepted by the Seller through the Internet Reservation System.
  2. Orders can be placed on the Online Reservation System 24 hours a day, 7 days a week throughout the year.
  3. Placing an Order involves filling out an order form on the Online Reservation System.
  4. The order is effective if the customer correctly fills out the order form and correctly provides contact information: the exact e-mail address to which the order is to be sent and the telephone number.
  5. In case the data provided is not complete, the Seller will contact the Customer. If contact with the Customer is not possible, the Seller has the right to cancel the Order and refund the funds to the virtual account in the Apex system.
  6. In the process of placing an order, the customer receives a confirmation of the order to the e-mail provided.
  7. If the customer wishes to make a reservation and receive an invoice, he is obliged to contact the company and complete the formalities by e-mail or telephone.
  8. After the Customer submits the Reservation, he/she will receive an automatic confirming response from the system and a confirmation of the payment.
  9. The realization of the Reservation begins after the payment is made by the Customer.
  10. The customer is required to pay a deposit of 100% of the total amount.
  11. In order to confirm the reservation, the customer should make a down payment in the form of a deposit. The deposit remains non-refundable if the client cancels the reservation within less than 5 days of the scheduled booking. The amount paid by the customer is credited to the price.
  12. A prepaid reservation that has not been canceled by the specified date will automatically be settled with the funds paid. The funds are not returned to the Participant’s account due to the costs incurred by the Organizer made to properly execute the agreement.
  13. Should the service not take place through the fault of the client, the deposit is non-refundable.
  14. In case of non-compliance with the rules and regulations and attempting to complete the Reservation under the influence of alcohol, the amount paid remains non-refundable.
  15. If the date is not available, the Seller will inform the Customer of this fact and alternative dates for the Reservation immediately, no later than within 48 hours.
  16. The sales contract is concluded in the Polish language.
  17. The Internet Reservation System conducts sales on the territory of Poland.

5 Methods of payment for the Order

The Seller shall make available to the Customer the following methods of payment for the Sales Agreement

  1. Instant payments https://www.przelewy24.pl/ – e-transfers, Blik.

6. withdrawal from the contract

  1. A customer who has concluded a contract and made a Remote Reservation may withdraw from the contract within 5 calendar days without giving any reason, in which case the funds will be returned to the customer’s virtual account in the Apex Timing system.
  2. To meet this deadline it is sufficient to contact the Seller by e-mail or telephone.
  3. An alternative method of cancelling a Reservation within 5 days is to use the “cancel” button available in the email, in which case the funds will remain refunded to the customer’s virtual account in the Apex Timing system.
  4. In the event of withdrawal from the contract, the customer is refunded all funds received from him to the virtual customer account of the Apex Timing system.
  5. A prepaid reservation that has not been canceled by the specified date will automatically be settled with the funds paid. The funds are not returned to the Participant’s account due to the costs incurred by the Organizer made to properly execute the agreement.
  6. The Customer is responsible for the reduction of the package resulting from use beyond that necessary for the smooth operation of the Booking.

7 Complaint procedure

  1. The vendor is obliged to perform the Reservation for the customer efficiently.
  2. The basis and scope of the Seller’s liability to the Customer are defined by generally applicable laws, in particular the Civil Code.
  3. Complaints can be submitted by the Customer for example: In writing to the correspondence address of the Seller: KartCenter Sp. z o.o., Galeria Morena, Parking -2 ul. Schuberta 102A , 80-172 Gdańsk or electronically, via e-mail, to the Seller’s address: info@kartcenter.pl
  4. It is recommended that the customer provide the following data in the description of the complaint:
    1. Name,
    2. Address,
    3. Email address,
    4. Booking Date,
    5. The subject of the complaint, indicating the request,
    6. Any circumstances justifying the complaint.
  5. The customer will be informed of the resolution of the complaint by e-mail.
  6. The Seller will respond to the Customer’s complaint immediately, no later than within 14 calendar days from the date of its submission. Failure of the Seller to respond within the above period means that the Seller has recognized the complaint as justified.
  7. If the complaint is resolved in favor of the Customer, the Seller will agree on terms of compensation satisfactory to both parties.

8 Out-of-court ways of dealing with complaints and claims

  1. A customer who is a consumer has, among other things, the following options for using out-of-court means of handling complaints and pursuing claims, including:
    1. The customer is entitled to apply to a permanent amicable consumer court with a request to resolve a dispute arising from the concluded sales contract operating at the Trade Inspection.
    2. The Customer is entitled to request mediation proceedings for an amicable settlement of the dispute between the Customer and the Seller to the provincial inspector of the Commercial Inspection.
    3. The Customer may obtain free assistance in resolving a dispute between the Customer and the Seller, also using the free assistance of a district (city) consumer ombudsman or a social organization whose statutory tasks include consumer protection (such as the Federation of Consumers, the Association of Polish Consumers). Advice is provided by the Consumer Federation at the toll-free consumer hotline number 800 007 707 and via email: porady@dlakonsumentow.pl
    4. The customer can submit his/her complaint through the EU ODR online platform, available at: http://ec.europa.eu/consumers/odr/

9 Final provisions

  1. The customer using the Internet Reservation System accepts these terms and conditions.
  2. Reservations made by the Customer prior to the effective date of the amendments to the Regulations will be processed in accordance with the existing provisions of the Regulations.
  3. Matters not covered by these Regulations shall be governed by generally applicable provisions of Polish law, in particular: Civil Code, Act on Providing Services by Electronic Means, Act on Consumer Rights and other relevant provisions of commonly binding law.
  4. Disputes arising from the application of these Terms and Conditions and in connection with the performance of contracts concluded between the Seller and the Customers will be considered by the competent court according to the provisions of the material and local jurisdiction in accordance with the Civil Procedure Code Act of 17.11.1964.
  5. The administrator of personal data processed in connection with the implementation of the provisions of these Regulations is the Seller. Personal data is processed only for the purpose of invoicing, billing or financial reporting. Any person whose personal data is processed by the Seller has the right to inspect its content and the right to update and correct it.